How we helped a top restaurant technology brand learn more about their customers

Bridge the customer journey across departments and channels

The Results

“We have a 360-degree view of our customers, which means we can work with them effectively at every stage of their journey –through good times & bad.”

Andre Proulx, Director of Marketing Operations

Multi-Channel

Integrations to drive B2B operations efficiency

10%

Greater service efficiency

5%

Increase In deal size

The Challenge

TouchBistro needed to improve the customer experience and facilitate seamless collaboration across departments through unified Martech and customer service ecosystem.

The Solution

Vigorate Digital implemented the Salesforce Marketing Cloud, integrated with Sales and Service Clouds and initiated always on journeys and data integrations in order to drive more personalized, omni-channel marketing. Through this process, TouchBistro gained more holistic business insights to help not only see the results of marketing efforts, but support their decision making process.

Need to integrate your systems for a more holistic view of your customer?